At Kitchen Equipped, we work to get your order to you safely and as quickly as possible through trusted delivery partners.
Delivery times vary by product
How long an order takes depends on the item, its availability and where it ships from. A delivery estimate is the time to process your order plus the carrier's transit time.
Processing times (before your order ships):
- In-stock items: 2–5 business days
- Equipment shipped directly from the supplier: 3–7 business days
- Large, specialty or commercial-grade equipment: 7–10 business days
Made-to-order equipment
Some equipment is built or assembled after you order it, including combi ovens, pizza ovens and specialty cooking equipment. These items usually take about 6–12 weeks for production and delivery. Once production has started, the order can't be cancelled.
Transit times
Once your order ships, transit time depends on the carrier and the destination. Small items go by standard courier, and large or heavy items go by freight. You'll get tracking information as soon as your order ships.
Not sure how long your item will take? Contact us before ordering, or our team will confirm your estimate after you place your order. If anything is delayed, we'll contact you right away with your options.
Freight and large equipment
- Freight deliveries are curbside unless liftgate service is requested.
- A commercial delivery address is required.
- If there's visible damage, note it on the delivery receipt and report it to us within 24 hours.
Shipping charges
- Many shipping rates are based on weight. Following carrier policy, weights are rounded up to the nearest pound.
- Some restaurant equipment and commercial refrigeration may have extra shipping charges because of size or weight. If that applies, our team will contact you to arrange delivery.
- We ship worldwide, but some products can't be shipped internationally.
US customers: duties and tariffs
Orders shipped to the United States may be charged duties, tariffs and import fees on delivery. US customs sets these charges. They aren't included in our prices, and the recipient pays them.